Agreement to Terms
By accessing and using the services provided by hfs-pharmacy.org, you acknowledge and accept the practices outlined in this Privacy Policy, including the processing of your personal data. Registering on our website or using any of our services means you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Definitions
- Online Store: Referred to as “HFS Pharmacy.”
- Site: The website located at hfs-pharmacy.org.
- Client: Any individual accessing the Site via the internet and using our services.
- Services: The products, features, and functionalities provided by the pharmacy through the Site, including but not limited to purchasing medications, accessing customer support, and receiving delivery services.
- User: Any person who visits the Site, regardless of whether they register or make a purchase.
- Account: A personal profile created by a client for accessing and using the services provided by our online store.
Our commitment to your privacy
We know your personal and health information deserves the highest level of privacy and security. Protecting your data is a responsibility we uphold every day. This Privacy Policy explains how HFS Pharmacy collects, uses, and safeguards your information.
We follow all applicable laws to ensure your data stays secure. In the U.S., this means complying with HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations. Our goal is to keep things clear, so you always understand how we operate.
As laws and technology evolve, we may update this policy to reflect changes in our practices or legal requirements. If we make any updates, we encourage you to review them so you stay informed. Your trust is important to us, and we are committed to keeping your data safe.
What we mean by personal information
When we talk about personal information in this policy, we mean any details that can identify you as an individual. This includes things like your name, contact details, account info, and health records.
In some cases, it might also include technical data, but only if it can be linked back to you personally. However, if the information is anonymized or aggregated—meaning it can’t be traced to any specific person—it’s no longer considered personal data and doesn’t fall under this policy.
The personal information we collect
When you use our pharmacy’s online platform, we may collect certain data to provide you with secure, convenient, and personalized services. The information we collect may include:
- Basic details – Your name, date of birth, gender, contact details (such as phone number, email, billing/shipping address, and location details).
- Account & purchase history – Your login credentials, security questions, and details about the products you buy from us.
- Technical data – If it can be linked to you, we may collect IP addresses, browser details, device details (such as model and operating system), and site usage patterns to improve your experience.
- Health-related details – Info about your prescriptions, medications, past purchases, and any health conditions that help us provide better pharmacy services.
- Third-party apps – If you choose to connect health or wellness apps, we may access relevant details to assist in managing your health needs.
HFS Pharmacy only collects the information we truly need to serve you better.
How we collect your information
We gather personal information in different ways to provide you with the best possible service. Here’s how:
- Directly from you – When you sign up, place an order, communicate with us, or participate in surveys, promotions, or contests, you may provide details like your contact details, purchase history, or health details (such as when speaking with a pharmacist).
- Through online interactions – When you use our website or app, we may collect self-reported health details (like allergies or uploaded medical documents), as well as technical details from your device.
- From pharmacy records – If you use our pharmacy services, we may receive data from our pharmacy management system, including medication purchases, prescription history, and past interactions with our pharmacists.
How we use your information
We use your personal information to provide a smooth, personalized, and secure experience when using our pharmacy services. Here’s how:
- To run our platform – We process orders, manage accounts, offer loyalty programs, and improve our services based on your needs and preferences.
- To communicate with you – We send updates, respond to inquiries, notify you about policy changes, and—if you agree—share promotions or surveys that may interest you.
- To analyze trends – We use aggregated, non-sensitive data to understand shopping patterns, improve our services, and develop new products.
- For pharmacy services – If you use our pharmacy features, we may send medication reminders, refill notifications, health updates, and relevant product recommendations.
We value your privacy and use your details solely to improve your experience while complying with legal standards.
How we share your information
We only share your personal information when necessary, and always in a way that respects your privacy and security.
- When required by law – We may disclose data to comply with legal obligations such as subpoenas, court orders, or government requests.
- To provide pharmacy services – We may collaborate with healthcare providers, insurance companies, government agencies, and other pharmacies when needed to process prescriptions, coordinate benefits, or transfer medications at your request.
- With trusted service providers – We work with third-party partners to process payments, manage prescription support programs, send medication reminders, conduct patient satisfaction surveys, and maintain secure digital systems. Some of these providers may be located outside the U.S.
- During emergencies – If needed to protect your safety or the safety of others, we may share information with emergency responders or authorities.
- If ownership changes – In the event of a business transfer or merger, your data may be shared as part of the transition.
When using third-party services (such as payment processors), their privacy policies apply, and we encourage you to review them. We take reasonable steps to ensure your data is only shared when necessary and in a secure manner.
Keeping your information secure
We take security seriously and use strong protections to keep your personal information safe from loss, unauthorized access, or misuse. The level of protection depends on the type and sensitivity of the data, how it’s stored, and who needs access.
Here’s how HFS Pharmacy ensures your privacy stays protected:
- Physical safeguards – We use locked storage, restricted access areas, and time-delay safes to protect sensitive personal records.
- Limited access – Only authorized employees, contractors, and service providers with a legitimate business need can access personal records.
- Technology protections – We use firewalls, encryption, and secure login credentials to prevent unauthorized access to electronic records.
Our staff and partners are trained on privacy practices and must sign confidentiality agreements before handling any personal details. Those with access to electronic health records must also sign user agreements with our system providers.
While we follow strict security measures, data shared online is never 100% secure. We do our best to protect your details, but we can’t guarantee complete security when data is transmitted over the Internet. If you choose to share anything online, you accept the potential risks.
How long we keep your information
We retain your personal information only for as long as necessary to meet the purpose for which it was collected. This includes fulfilling legal, regulatory, and contractual obligations. Once the data is no longer needed, we may securely delete or anonymize it, making it impossible to link back to you.
Anonymized data may be used for research, analytics, or service improvements without further notice. This helps us refine our services, identify trends, and enhance the customer experience while ensuring your personal details remain protected.
Where we store your information
We store most of your records in the U.S. However, if we work with trusted service providers outside the country—such as for payment processing, prescription management, or technical support—your data may be stored or accessed in other locations.
If your data is stored outside the U.S., it will be subject to the laws and regulations of that region. We take strict security measures and work only with reputable partners to ensure your privacy and security are maintained, no matter where your personal records are handled.
Keeping your information accurate and up to date
We strive to keep your personal data accurate and up to date so we can continue providing you with the best service.If there are any changes to your name, contact details, or medical history, we encourage you to update us to ensure smooth communication and personalized care.
You have the right to review and correct your information at any time. In most cases, we’ll grant access upon request, but there may be rare instances where we can’t disclose certain details, such as when it involves another person’s private details. To protect your privacy, we may ask for identity verification before making any updates. If retrieving certain records involves a fee, we’ll inform you upfront and obtain your approval before proceeding. Our goal is to ensure you have control over your personal details while keeping it secure and confidential.
Cookies and tracking technologies
We use cookies and other tracking technologies to improve your experience on our website and app. Cookies are small text files stored on your device that help us understand how you use our platform. They allow us to personalize content, track usage, and enhance functionality.
Cookies help us:
- Estimate our audience size and measure how often users return.
- Provide personalized experiences, such as remembering your preferences and showing relevant promotions.
- Improve security by identifying potential unauthorized access.
If you log in to your account, cookies may be used to recognize you, provide access to your information, and tailor content to your needs. You can adjust your browser settings to block or notify you about cookies, but doing so may limit some features of our website.
We may also use tools like Google Analytics to analyze website traffic, page visits, search behavior, and user engagement. This helps us improve functionality and user experience.
Children’s privacy
Our services are intended for adults and not for individuals under 18. We do not knowingly collect, store, or process personal data from children. Minors are not permitted to sign up, use HFS Pharmacy, or submit any personal details through our website.
We comply with the Children’s Online Privacy Protection Act (COPPA), which regulates the collection of personal data from children under 13 in the U.S. While our platform is restricted to those 18 and older, we take extra precautions to ensure we do not collect or store data from minors.
If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete it in accordance with privacy laws. We encourage parents and guardians to monitor their children’s online activity and educate them on safe internet practices. If you have reason to believe a minor has sent us personal records, please contact us immediately so we can resolve the issue.
Your rights over your information
You have control over your personal information, and we respect your rights to manage it. You can:
- Request access to review the data we have about you.
- Ask us to limit how we use or share your details.
- Decline certain uses of your personal records.
- Request edits to update details like your email address.
- Ask for your data to be transferred to another organization.
- Request deletion of your personal information.
We will process these requests within a reasonable timeframe and in compliance with applicable laws.
Cross-border transfer of personal information
When you use our platform, your personal information may be transferred, stored, or processed in other countries where we or our trusted service providers operate, including the United States. By using our services, you acknowledge and agree that your information may be processed outside your home country and could be subject to the laws and regulations of that jurisdiction.
Laws in some countries may allow government authorities to access personal details under specific legal circumstances. However, we take strong measures to protect your personal records including contractual agreements with third parties requiring them to follow strict confidentiality and security standards.
We do our best to handle your data safely and responsibly, no matter where it is processed. If you have concerns about cross-border data transfers, feel free to reach out to us for more details.
Links to other websites
If you click on a link from our website to another site, our privacy policy no longer applies. Other websites have their own rules on how they collect, use, and protect personal information. We encourage you to review their privacy policies to understand how your data will be handled.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect new features, services, or legal requirements. If we make any significant changes, we will notify you through website updates, emails, pop-ups, or other means. The “Last Updated” date at the top of this policy will always reflect the most recent version.
We encourage you to revisit this policy regularly to stay aware of our privacy safeguards.
Contacting us
If you have questions, concerns, or need more details about our privacy practices, Happy Family Store is happy to assist. Please visit our Contact Us page for the best way to reach us. Your privacy matters, and we’re always here to help.